
Transportation Service Representative
4 days ago
About Our Transportation Services
We are a fast-growing organization dedicated to providing reliable ground transportation services globally.
Our core values include being customer-centric, team-oriented, and result-driven. We believe in continuous learning and improvement, as well as hard work and pragmatism.
Job Title: Customer Service Agent
Key Responsibilities:
- Resolve issues by communicating with drivers and fleets to ensure high service standards.
- Confirm ride completion and apply changes to our system or ask drivers to do so.
- Maintain detailed records of interactions to ensure consistency and follow-up.
- Develop and maintain good working relationships with suppliers, sales teams, and other functions.
- Provide customer service support and resolve issues promptly.
Required Skills and Qualifications:
- A minimum of 2 years of experience in customer support or a similar environment.
- Strong operational and analytical skills, with excellent problem-solving abilities.
- Excellent English verbal and written communication skills (mandatory).
- Proficiency in Microsoft Office Suite (word, excel, powerpoint, etc).
- Ability to prioritize tasks effectively and manage time efficiently.
- Attention to detail and ability to thrive in a fast-paced work environment.
- Bonus points for proficiency in Spanish.
What We Offer:
Join a dynamic team with opportunities for growth and development.
Work in a fast-paced environment that challenges you to be your best.
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