
Luxury Lifestyle Professional
5 days ago
Job Title: Luxury Lifestyle Manager
Description:We are seeking an experienced and skilled luxury lifestyle manager to join our team. As a luxury lifestyle manager, you will be responsible for managing international requirements and delivering exceptional service to corporate members.
Key Responsibilities:- Cultivate strong personal relationships with members, meeting with them as needed
- Manage personalized experiences for each member, ensuring high engagement, satisfaction, and retention
- Handle daily requests from members, providing bespoke solutions for various needs, such as restaurant reservations, travel planning, bookings, gifting, deliveries, event ticketing, etc.
- Keep the CRM system updated and ensure all terms and conditions are signed and recorded
- Upsell and cross-sell preferred suppliers and luxury brand services
- Resolve problems and complaints professionally to ensure member satisfaction
- Regularly update members on their requests, set and meet deadlines, and provide feedback
- Follow up with members post-request to obtain feedback and communicate it to relevant parties
- Experience in sectors such as customer service, guest relations, lifestyle, and account management, luxury travel, leisure
- Experience handling executives, senior executives, and VIPs
- In-depth understanding of lifestyle management for affluent, high-net-worth individuals
- Strong knowledge of worldwide travel destinations and luxury products services
- Excellent written and oral communication skills in English, additional languages advantageous
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