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Luxury Lifestyle Manager

2 weeks ago

Gurgaon, Haryana, India Quintessentially Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Company Overview

About Us

Founded in 2000 in London by Aaron Simpson, Ben Elliot, and Paul Drummond, Quintessentially is the world's leading luxury lifestyle management and concierge group. With over 35 offices globally, speaking 51 languages, and representing 59 nationalities, we provide unparalleled access and bespoke services to a discerning clientele.

We are a members-only service, Quintessentially redefines concierge services by offering tailored lifestyle management. Our corporate and private memberships provide exclusive access to events, preferential rates on travel, luxury gifts, and more.

We specialize in personalized lifestyle management, offering services such as:

·      
Personal Concierge –

Tailored luxury experiences

·      
Travel & Hospitality –

Exclusive travel planning

·      
Brand & Corporate Services –

VIP event management and partnerships

Job Description - Luxury Lifestyle Manager

The Luxury Lifestyle Manager will be responsible for delivering & maintaining exceptional service levels by Meeting with their Dedicated Members at the initial introduction to service & intro to the Manager stage, and at any other stage throughout the membership as requested by the Member – with a view to 'really getting to know' the member;

Job Functions

  • Selecting the appropriate form of member communication – based on effectiveness, swift resolution, & members' preference
  • Good knowledge of worldwide travel destinations & luxury products/services, given that our members are based around the globe& request info regarding predominantly travel, leisure & services worldwide
  • Keeping members updated regularly, setting deadlines for updates & meeting them or providing new update deadlines in advance of the current one expiring
  • Following up with members post-request & obtaining feedback – and communicating to relevant parties (Line Manager, Bus Dev, Supplier directly)
  • Offering customized, personalized, tailored suggestions when fulfilling requests, by their Dedicated Members' known preferences & likings – exhibiting good member relationships & genuine care for their welfare
  • Creating and maintaining appropriate member profile groupings by interest, likes & dislikes; to provide a data mine of relevant and up-to-date information

Required Qualifications

  • Work background in any of the following sectors/areas, Customer Service Management, Guest Relations, Lifestyle and or Account Management, Hospitality, luxury travel & leisure
  • Possess a minimum of 4 – 7 years of Concierge experience
  • Excellent communication skills
  • In-depth understanding of requirements involved in the lifestyle management of affluent, high net worthies