Cloud Service Manager CSM Lead

1 day ago

Bengaluru, Karnataka, India beBeeCustomerSuccess Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Title: Cloud Service Manager CSM Lead - Digital Transformation Expert

As a seasoned Cloud Service Manager CSM Lead, you will be responsible for leading and managing a team of Customer Success Managers CSMs across multiple geographies or portfolios. You will ensure operational health, customer satisfaction, and ROI maximization for OpenText's cloud managed services investment.

The ideal candidate will have 10 years of experience in customer success delivery leadership, with a proven track record in project management, consulting, and team leadership. They will also possess strong communication, organizational, and problem-solving skills, as well as the ability to manage complex internal relationships and maintain a calm, positive attitude.

Key responsibilities include:
  • Leading a team of CSMs across multiple geographies or portfolios
  • Ensuring service delivery, issue resolution, and customer satisfaction
  • Driving success plans, framework adoption, and internal collaboration
  • Tracking overages, forecasting risk, and guiding new process implementation
  • Escalation and problem management accountability for strategic accounts
  • Total Customer Ownership for the portfolio of customers being aligned
  • Lead and work with Cross-functional teams


We are committed to building an inclusive workplace that fosters collaboration, innovation, and personal growth. Our proactive approach ensures that everyone has the opportunity to contribute and succeed, regardless of their background or experiences.

If you are a motivated and experienced professional looking for a challenging role, please apply below.

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