Current jobs related to Sr. Cloud Service Manager - Bengaluru, Karnataka - OpenText
-
Sr. Manager, Cloud Services
2 weeks ago
Bengaluru, Karnataka, India OpenText Full time ₹ 1,04,000 - ₹ 1,30,878 per yearAI-First. Future-Driven. Human-Centered.At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.Your Impact:The Senior Manager – Managed Services is responsible for leading...
-
Sr Oracle Cloud HCM Technical Consultant
2 weeks ago
Bengaluru, Karnataka, India People Prime Worldwide Full timeOur client is a trusted global innovator of IT and business services. They help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. Our client enables them, as well as society, to move confidently into the digital future. We are committed to our clients' long-term success and...
-
Sr. QA Engineer
2 weeks ago
Bengaluru, Karnataka, India beBeeCloudExpert Full time ₹ 17,50,000 - ₹ 23,55,000Job Title: Sr. QA Engineer - Cloud ExpertDescription:Are you a detail-oriented and passionate Quality Assurance professional with experience in cloud-based software applications? Do you have a knack for creating test plans, automating processes, and collaborating with cross-functional teams? We're seeking a skilled Sr. QA Engineer to join our team as a Cloud...
-
Sr. Salesforce Developer
2 weeks ago
Bengaluru, Karnataka, India NTT DATA Full timeNTT DATA Services strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Sr Salesforce Developer to join our team in Bangalore Karnataka India SFDC Sr Salesforce Developer Service Cloud How...
-
15h Left: Sr. Manager, Cloud Services
1 week ago
Bengaluru, Karnataka, India OpenText Full timeOPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management where innovation creativity and collaboration are the key components of our corporate culture As a member of our team you will have the opportunity to partner with the most highly regarded companies in the world tackle complex issues and contribute to projects...
-
Bengaluru, Karnataka, India Huron Consulting Group Full time ₹ 6,00,000 - ₹ 8,00,000 per yearHuron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. Join our team as the expert you...
-
Manager/Sr. Manager
3 weeks ago
Bengaluru, Karnataka, India Prudent Insurance Brokers Pvt Ltd. Full timeDesignation – Manager/Sr. Manager - Wellness Job Summary: Wellness Manager is responsible for strategizing and designing wellness engagement growth plans, executing, and tracking these plans for clients. Responsibilities: This position will require developing and maintaining an excellent working relationship with clients, vendors, and internal...
-
Middleware Cloud Expert
2 weeks ago
Bengaluru, Karnataka, India beBeeExpertise Full time US$ 1,25,000 - US$ 1,75,000Sr. Oracle Middleware AdministratorWe are seeking a highly skilled Sr. Oracle Middleware Administrator to oversee and maintain our middleware applications.Key Responsibilities:MiddleWare Maintenance: Install, configure, and manage WebLogic, Apache, and Tomcat servers.Troubleshooting: Troubleshoot and resolve issues related to middleware...
-
Cloud Service Manager
7 days ago
Bengaluru, Karnataka, India beBeeAdministrator Full time ₹ 8,00,000 - ₹ 12,20,000Job Title: Cloud Service ManagerWe are seeking a seasoned professional to manage and support Microsoft 365 environments with strong technical expertise.
-
Sr Service Engineer
3 weeks ago
Bengaluru, Karnataka, India Esko Full timeJob DescriptionWe are seeking a seasoned Sr Service Engineer to be a frontline support for our customers. This is an on-site role based in Bangalore, perfect for an experienced professional with a strong technical background and a proven ability to work independently. You will be responsible for managing all on-site service activities, from routine...
Sr. Cloud Service Manager
2 weeks ago
OPENTEXT - THE INFORMATION COMPANY
Together, Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
YOUR IMPACT:
You are the SrCustomer Success manager and overall relationship owner to assigned OpenText Cloud Managed Services accounts and act as a trusted advisor and partner that understands the customer's business and strategy as it relates to their OT product portfolio.You ensures operational health, customer satisfaction and ensures that the customer is receiving maximum ROI of their OT Cloud Managed services investment.
WHAT THE ROLE OFFERS:
- Lead a team of CSMs across multiple geographies or portfolios.
- Ensure service delivery, issue resolution and customer satisfaction.
- Drive success plans, framework adoption, and internal collaboration.
- Track overages, forecast risk, and guide new process implementation.
- Escalation and problem management accountability for strategic accounts.
- Total Customer Ownership for the portfolio of customers being aligned
- Lead and work with Cross functional teams
- Contributes to development of functional and business objectives
- On-board net-new hybrid (on-prem and cloud) based customers
- Enable customer sponsors in a consultative and best-practice share approach
- Develop customer success plans that include appropriate milestones, tasks and regular customer interactions with associated updates, based on the customer success engagement methodology and best-practices
- Own customer profiles and management of data from disparate systems; ensuring that all internal stakeholders have a single source of truth for the health and status of each customer
- Coordinate cross-functional communication and processes to help guide customers through their journey
- Create comprehensive analytics and dashboards that reflect a 360°view of the customer
- Mentoring and guiding CSMs across complex account structures.
- Executive stakeholder management and conflict resolution.
- Creating process improvement plans and governance models.
- Driving strategic alignment with Sales, PS, and Support leads.
- Critical thinking and a Problem solver
- Operate and Lead at a Managerial level by mentoring team of CSM's
- Proactive with identifying and mitigating Customer problems with Governance and Solutions.
WHAT YOU NEED TO SUCCEED:
- Bachelor's degree required (MBA or equivalent leadership experience added advantage)
- ITIL, PMP, or CSM platform certifications are a strong plus.
- 8+ years' experience in customer success/delivery leadership
- Proven project management skills with demonstrated experience in a consulting environment
- Conversant in cloud technology and data center deployment. ITIL certification preferred.
- Experience with formal project management techniques (i.e. Formal status reporting and client communication, budget/scope management and change controls
- Demonstrable experience in developing and rolling out customer satisfaction improvement programs
- Significant experience of leading and managing teams (including matrix management) with in an offshore environment
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
