Sr Service Engineer

4 weeks ago

Bengaluru, Karnataka, India Esko Full time
Job Description

We are seeking a seasoned Sr Service Engineer to be a frontline support for our customers. This is an on-site role based in Bangalore, perfect for an experienced professional with a strong technical background and a proven ability to work independently. You will be responsible for managing all on-site service activities, from routine maintenance to complex repairs, ensuring a high level of customer satisfaction.

Key Responsibilities

- On-site Service: Attend to breakdown calls, perform equipment installations, and complete scheduled preventive maintenance. You will also manage parts requests and close transactions under warranty or as chargeable services.
- Customer Engagement: You'll be responsible for promoting service contracts and consumables, demonstrating products, and providing training to customers. Your ability to build strong customer relationships will be a key to your success.
- Sales Support: You'll identify potential parts and equipment requirements to generate service leads for the sales team. This includes submitting quotes and securing purchase orders.
- Documentation & Coordination: Update all service reports in Oracle. You'll need to coordinate effectively with other departments to solve technical issues and ensure seamless service delivery.

Required Qualifications

- Experience: A minimum of 4+ years of field service experience.
- Education: A Diploma or Engineering degree in any stream.
- Skills:
- The ability to work well independently and prioritize a demanding workload.
- Strong analytical skills to diagnose and provide solutions for technical problems.
- Excellent communication skills to interact effectively with customers and internal teams.
- The initiative to establish new processes and a strong ability to multitask.
- Language: Familiarity with the local language is essential for effective communication with customers.

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