
Customer Support Specialist
2 days ago
We are looking for skilled and customer-focused professionals to join our team in a telecaller/customer service representative role.
Job Responsibilities:- Handle inbound and outbound calls regarding medical test inquiries
- Provide accurate information about tests, packages, and procedures
- Assist customers in scheduling and confirming diagnostic appointments
- Maintain and update call logs and appointment details
- Follow-up with customers to ensure appointment attendance and feedback
Key Requirements:
- Graduate (any discipline) or 12th-pass with minimum 6 months of telecalling/customer support experience
- Freshers welcome (graduates), HSC candidates should have at least 6 months relevant experience
- Excellent communication skills and basic knowledge of medical tests and procedures
Work Schedule:
- Shifts available: 9:00 AM - 6:00 PM, 10:00 AM - 7:00 PM, 11:00 AM - 8:00 PM
- Weekly Off: 1 rotational day off per week
Why Choose This Role?
- Opportunity to work in a customer-facing role with real purpose in the healthcare space
- Flexible shift structure and rotational off-day policy
- Potential for career growth and role expansion within the organization
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