Food and Beverage Operations Manager

3 weeks ago


Bengaluru, Karnataka, India Accor Full time
Primary Responsibilities

In this role, you will be responsible for coordinating and assisting with opening and closing duties to ensure that all settings are completed according to standards and procedures prior to the start of operation.

  • Supervise junior team members and casual labor under your leadership, ensuring that all tasks assigned are carried out on time and according to instruction and departmental standards.
  • Take and record restaurant reservations and cancellations in accordance with departmental standards, reconfirming them through phone calls or email on a daily basis.
  • Take food and beverage orders according to guests' requirements and preferences, delivering services in accordance with departmental standards and procedures.
  • Ensure that all food and beverages are served according to service standards, upselling and promoting offers at every available opportunity to maximize sales revenue.
  • Apply necessary precautions regarding hotel food safety and hygiene standards (HACCP), collecting food and beverage supply requisitions and ensuring that stock collected is as per requisition.
  • Handle guests' complaints and comments tactfully and efficiently, reporting any complaints, incidents, or other irregularities to management.
  • Maintain complete knowledge of all food and beverage services, contents, and preparation methods, outlets, and hotel services/features.
  • Be well-versed in hotel fire and life safety/emergency procedures, attending all briefings, meetings, and trainings as assigned by management.


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