Administrative Customer Relations Specialist

5 days ago


Aligarh, Uttar Pradesh, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000
Customer Service Representative

Job Responsibilities:

  • Billing: Manage billing processes in accordance with E-Invoicing regulations.
  • Handle customer inquiries related to GST, e-waybill, and insurance.
  • Sales Support: Provide customer service support when the sales team is unavailable.
  • Customer Coordination: Oversee dispatch schedules, delivery timelines, and updates.
  • Share invoices, payment details, and necessary documents in a timely manner.
  • Sales & Finance: Issue proforma invoices and follow up on payments.
  • Handle PDCs and collaborate with finance on reconciliation.
  • Warehouse & Dispatch: Send approved invoices for dispatch and coordinate sample dispatch.
  • CHA & Customs: Liaise with customs brokers for import/export clearance and share required documentation.
  • Track and update clearance status.
  • Head Office: Request stock, confirm inventory levels, and handle urgent escalations.
  • Reporting: Maintain records of sales, payments, and dispatch activities.
  • Prepare regular performance and inventory reports.

Job Qualification:

  • 5-10 years of experience including GST invoicing and customer support.


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