
Chief Client Interaction Specialist
1 day ago
Customer Service Representative Job Description
We are seeking a highly motivated and customer-focused individual to join our team in a key role. This Customer Service Representative position is an excellent opportunity for those who thrive in fast-paced environments and enjoy interacting with clients.
Job Responsibilities:- This role involves serving as the primary point of contact for clients through phone, email, and chat support.
- Respond promptly to client inquiries and provide accurate information about products, services, and policies.
- Effectively resolve customer complaints while ensuring a positive customer experience.
- Maintain detailed records of client interactions, transactions, and feedback.
- Escalate complex issues to the appropriate department while ensuring timely resolution.
- Built strong relationships with clients by understanding their needs.
- Meet performance metrics related to response time, customer satisfaction, and issue resolution.
- Stay updated with company products, services, and industry knowledge to assist clients effectively.
- Bachelor's degree or equivalent experience preferred.
- 1–3 years of experience in customer service (experience with US clients preferred).
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Proficiency with CRM systems, ticketing tools, and MS Office/Google Workspace.
- Ability to work in a fast-paced environment and manage multiple tasks.
Preferred Skills:
- Prior experience in BPO, IT, SaaS, or client support roles.
- Knowledge of customer success practices and client retention strategies.
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