Dynamic Client Solutions Specialist

3 days ago

Cochin, Kerala, India beBeeRelationship Full time ₹ 60,00,000 - ₹ 1,20,00,000

Job Overview

We are seeking a highly skilled Relationship Manager to join our team. The ideal candidate will be responsible for building and maintaining strong relationships with clients, understanding their needs and delivering tailored solutions.

Key Responsibilities

  • Client Management:
    • Serve as the primary point of contact for assigned clients, ensuring all interactions are smooth, timely, and effective.
    • Build long-term relationships with key decision-makers and stakeholders.
    • Understand client needs, pain points, and business objectives to deliver customized telecom and cloud solutions.
    • Ensure high client satisfaction through regular follow-ups, service quality checks, and proactive problem resolution.
  • Business Development:
    • Identify upselling and cross-selling opportunities within the existing client portfolio.
    • Work closely with the sales and technical teams to recommend relevant products and services.
    • Drive revenue growth by pitching advanced telecom solutions, including cloud telephony, unified communications, VoIP systems, and enterprise connectivity.
    • Meet or exceed monthly, quarterly, and annual sales targets.
  • Account Planning:
    • Develop account strategies to achieve long-term client retention and growth.
    • Conduct business reviews with clients to evaluate performance, identify gaps, and introduce new solutions.
    • Prepare client-specific proposals, presentations, and service-level agreements (SLAs).
    • Monitor key account metrics to track success and identify improvement areas.
  • Tech Expertise:
    • Stay updated on the latest trends and technologies in telecom, networking, and cloud computing.
    • Collaborate with the technical pre-sales team to understand solution architecture and deployment models.
    • Educate clients on the benefits of adopting cloud-based solutions and upgrading existing telecom infrastructure.
    • Support clients in their digital transformation journey by introducing cutting-edge solutions.
  • Cross-Functional Collaboration:
    • Liaise between clients, product teams, operations, and technical experts to ensure seamless service delivery.
    • Provide feedback to product development teams based on client insights and requirements.
    • Collaborate with the marketing team to design client-specific campaigns and outreach programs.
  • Customer Retention:
    • Proactively address client concerns and resolve issues to ensure exceptional service quality.
    • Develop client retention strategies to minimize churn and maximize renewals.
    • Act as the voice of the client within the organization, advocating for their needs and ensuring alignment with company priorities.

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