Strategic Partner Support Lead

4 weeks ago


Mumbai, Maharashtra, India Resurs Bank Full time
About the Role

We are seeking a dynamic Partner Support Manager to lead a team responsible for delivering top-tier support to our key partners, including retail and e-commerce companies, platform providers, and ERP systems.

Key Responsibilities
  • Manage, coach, and develop the support team, fostering a culture of high performance while setting and achieving goals.
  • Spearhead initiatives to overhaul and improve our current support processes, driving operational excellence and optimizing workflows with data-driven insights.
  • Work closely with internal teams (Sales, Account Management, Product, Finance) to streamline partner interactions and ensure cohesive support.
  • Implement and optimize the systems used by the support team to manage errands and tasks efficiently, ensuring tools are leveraged for maximum productivity and streamlined issue resolution.
  • Manage and resolve escalated issues, track performance metrics, and provide regular reports to senior leadership.
Requirements
  • Proven leadership and team management skills, with a passion for driving change.
  • Exceptional communication and relationship-building abilities, especially in managing external partners.
  • An analytical mindset with proficiency in support systems, able to use data to inform decision-making and process improvements.
  • Strong change management skills, with a track record of implementing new processes and driving operational change.
  • Experience in fintech, digital banking, or payment services is a strong advantage.

This is an exciting opportunity to join Resurs Bank and be part of a team that is driving change and excellence in partner support. If you have a passion for leadership, change management, and operational excellence, we encourage you to apply.



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