
Building High-Performance Customer Support Teams
1 week ago
We are seeking an experienced leader to build and scale a high-performing support team for our growing SaaS organization.
Key Responsibilities:
- Develop and execute strategies to drive world-class customer experience through technical depth and data-driven decisions.
- Implement process improvements to enhance operational excellence and efficiency in support operations.
- Mentor and guide team members to elevate their skills and performance.
Requirements:
- 10-15 years of experience in technical support/customer success, including 2+ years of leadership experience.
- Strong understanding of SaaS and enterprise technology (APIs, SSO, integrations).
- Proven leadership and customer-first mindset with experience in support tools (Salesforce, Freshworks, etc.).
This is an exciting opportunity for a seasoned professional to make a strategic impact on our support organization's growth and development.
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