Senior ServiceNow Platform Administrator
1 week ago
The ideal candidate will have a strong understanding of IT Service Management (ITSM) processes and experience in ServiceNow administration and configuration.
Key Responsibilities:- Support and maintain the health of the ServiceNow environments.
- Update and track active cases and client tickets for incidents, requests, questions, enhancements, and defects, adhering to customer SLAs
- First point of contact for User enquiries and technical issues
- Address client incidents and requests, including assessing non-routine circumstances and using sophisticated problem solving techniques to identify causes and/or issues
- Resolves and assesses a wide range of issues with a diverse scope, and works to resolve them in creative ways and suggests variations in approach; expected to devise solutions based on limited information and adapts existing approaches to resolve issues
- Configure requested items and tasks using workflows
- Handle Upgrade, Cloning and Patch Management to ensure instance is current
- Monitor performance to ensure platform health
- Monitor CMDB Health
- Maintain detailed records, documentation and playbooks for the platform
- Should be available in EST/PST time zone to support client.
- Bachelors degree and/or equivalent work experience
- Strong written and verbal communication skills
- Strong attention to detail
- Basic technical skills
- Broad understanding of the ServiceNow domain areas
- Comfortable working in a matrixed organization
The estimated salary for this position is $80,000 - $110,000 per year, depending on experience.
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