Senior ServiceNow Platform Administrator

1 week ago


Pune, Maharashtra, India Admin Looks Full time
Job Description

The ideal candidate will have a strong understanding of IT Service Management (ITSM) processes and experience in ServiceNow administration and configuration.

Key Responsibilities:
  • Support and maintain the health of the ServiceNow environments.
  • Update and track active cases and client tickets for incidents, requests, questions, enhancements, and defects, adhering to customer SLAs
  • First point of contact for User enquiries and technical issues
  • Address client incidents and requests, including assessing non-routine circumstances and using sophisticated problem solving techniques to identify causes and/or issues
  • Resolves and assesses a wide range of issues with a diverse scope, and works to resolve them in creative ways and suggests variations in approach; expected to devise solutions based on limited information and adapts existing approaches to resolve issues
  • Configure requested items and tasks using workflows
  • Handle Upgrade, Cloning and Patch Management to ensure instance is current
  • Monitor performance to ensure platform health
  • Monitor CMDB Health
  • Maintain detailed records, documentation and playbooks for the platform
  • Should be available in EST/PST time zone to support client.
Requirements:
  • Bachelors degree and/or equivalent work experience
  • Strong written and verbal communication skills
  • Strong attention to detail
  • Basic technical skills
  • Broad understanding of the ServiceNow domain areas
  • Comfortable working in a matrixed organization

The estimated salary for this position is $80,000 - $110,000 per year, depending on experience.



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