
Regional Operations Coordinator
1 day ago
This role involves overseeing regional administrative activities and operations. It requires effective management of the team, including ownership, coordination, and communication with other departments.
Key Responsibilities:- Manage day-to-day activities and incident management for the region.
- Develop strategic programs and project goals in collaboration with senior management.
- Monitor and report key project activities, plans, and progress to stakeholders.
- Cover calls and discussions to ensure zero incidents on exam days.
- Coordinate end-to-end exam day and non-exam day administrative activities and team coordination.
- Recruit, train, and develop team members to enhance their skills and performance.
- Implement control and monitoring mechanisms for the Admin Team within the region.
- Standardize processes at all exam venues.
- Manage regional vendors and support Zonal Head in finalizing contracts and vendor invoices.
- Publish regular dashboards on key performance parameters to Zonal Admin Head and senior management.
- Serve as the central point of contact for facility-related matters at the regional level.
- Maintain Service Level Agreements (SLAs) and Service Level Credits (SLCs) at exam venues.
- Governance over ViDZ/LISP partners, regular meetings, and closure of audit points.
- Contract management and shortlisting prospective partners or venues based on defined parameters.
- Maintain and monitor legal compliances for all venues.
- Prepare and deploy contingency/BCP plans.
- Conduct surprise checks at exam venues and handle crisis situations.
- Coordinate with manpower agencies and conduct audits of exam venues.
The ideal candidate should possess strong communication skills, both written and verbal. They should also have technical knowledge of electrical equipment and experience in soft services facility management. Facility operations and management experience, team management, conflict management, ability to work under extreme pressure, willingness to travel, liaisoning skills with police and local government departments, awareness of laws related to facility compliance and operations, and vendor management skills are also essential.
- Computer knowledge is required, specifically Microsoft Excel, Word, PowerPoint, etc.
A professional certification would be advantageous. Additional language knowledge and strong analytical and logical understanding are also preferred.
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