
Policy Administrator
2 weeks ago
Job Title: Policy Administrator
Our organization is seeking a highly skilled and detail-oriented Policy Administrator to join our team. As a Policy Administrator, you will be responsible for managing the entire lifecycle of policies, from issuance to maturity.
Key Responsibilities:
- Process post-issue service requests, including address changes, beneficiary updates, ownership and payor changes, and banking information updates.
- Handle routine maintenance tasks, such as corrections to policy data, transaction reversals, and reinstatements.
- Maintain and update policy records in administration systems according to standard operating procedures.
- Collaborate with third-party administrators, internal teams, and custodians to resolve discrepancies and ensure service quality.
- Research and resolve escalated issues or incomplete transactions related to policy servicing.
- Ensure service levels and turnaround times are met according to Service Level Agreement requirements.
- Support audits and regulatory compliance activities by providing accurate documentation and timely responses.
- Maintain a strong understanding of policy administration systems, transaction codes, and process workflows.
- Participate in process improvement initiatives and provide feedback for automation opportunities.
Requirements:
- Bachelor's degree in any field, preferably commerce.
- At least one year of working experience in the life insurance domain, focusing on quality, attention to detail, accuracy, and accountability.
- Experience working in a professional/office environment, requiring regular scheduled shifts.
- Proficiency in using a computer with Windows PC applications, including keyboard navigation and learning new software tools.
- Effective English business communication skills to exchange information with clients.
- Able to solve basic mathematical problems.
- Basic email/letter writing skills.
- Good understanding of Microsoft Excel and Microsoft Outlook.
- Lifetime insurance domain knowledge is essential (preferably annuities).
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