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1 week ago
The Life Insurance Policy Servicing Associate will be responsible for processing post-issue service requests, handling routine maintenance tasks, and maintaining and updating policy records in the administration systems.
The ideal candidate will have a graduation in any stream, with a preference for Commerce Graduates. They should have at least 1 year of working experience in the life insurance domain, with a focus on quality including attention to details, accuracy, and accountability for their work product.
- Process post-issue service requests, including address changes, beneficiary updates, ownership and payor changes, and banking information updates.
- Handle routine maintenance tasks such as corrections to policy data, transaction reversals, and reinstatements.
- Maintain and update policy records in the administration systems according to standard operating procedures.
- Collaborate with TPAs, internal teams, and custodians to resolve discrepancies and ensure service quality.
- Research and resolve escalated issues or incomplete transactions related to policy servicing.
- Ensure service levels and turnaround times are met according to SLA requirements.
- Support audits and regulatory compliance activities by providing accurate documentation and timely responses.
- Maintain a strong understanding of policy administration systems, transaction codes, and process workflows.
- Participate in process improvement initiatives and provide feedback for automation opportunities.
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