Technical Service Expert

2 days ago

Jodhpur, Rajasthan, India beBeeSupport Full time ₹ 15,00,000 - ₹ 23,00,000
Job Title

L2 Support Engineer


Role Description

Flynnaut is seeking skilled technical support engineers to deliver exceptional remote IT assistance with a focus on Microsoft 365, Azure AD/Active Directory, Intune device management, Exchange, and SharePoint. Engineers will troubleshoot intricate issues, guide junior technicians, and drive successful Exchange and SharePoint migrations while ensuring best-practice IT asset management and preventive maintenance.


Key Responsibilities
  • Provide advanced support for Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
  • Collaborate with an architect for Exchange Online and SharePoint Online migrations, including cut-over and hybrid scenarios.
  • Configure and support Intune device enrollment, compliance policies, and app deployments for Windows, iOS, and Android endpoints.
  • Administer on-prem AD and Azure AD: user lifecycle, group policies, authentication issues, and conditional access troubleshooting.
  • Diagnose and resolve Level 2 incidents remotely, minimizing downtime and ensuring system availability.
  • Proactively monitor infrastructure via RMM tools and escalate systemic issues.
  • Serve as the escalation point for Level 1 (Service Desk) tickets, providing triage guidance and knowledge-sharing to upskill junior technicians.
  • Deliver user-focused support with clear communication, set expectations, and ensure timely resolution.
  • Maintain precise records of incidents, fixes, and system configurations.
  • Uphold asset-management and preventive-maintenance standards.
  • Partner with Level 3 / Engineering teams on complex problems and root-cause analysis.
  • Contribute to continuous improvement of knowledge bases and SOPs.

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