Technical IT Service Support Expert

7 days ago

Jodhpur, Rajasthan, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000
IT Service Desk Specialist Role

In this pivotal position, you will serve as the primary point of contact for all IT-related inquiries and incidents. Your technical expertise in hardware, software, network, and application issues will be invaluable to our organization.

  • You will be responsible for addressing IT-related queries and incidents via phone, email, or ticketing system, providing prompt and effective solutions.
  • Your technical support skills in both French and English will enable you to cater to a diverse range of users, from on-site staff to remote employees.
  • To ensure seamless service delivery, you will work collaboratively with other IT teams, sharing knowledge and best practices to drive continuous improvement.
  • As a key member of our IT team, you will contribute to the creation and maintenance of technical documentation and knowledge base articles, ensuring that our resources are always up-to-date and accurate.
  • Furthermore, your role will involve assisting with onboarding and offboarding processes, including account setups and deactivations, ensuring a smooth transition for new and departing employees.

This position requires strong troubleshooting and problem-solving skills, coupled with excellent communication and interpersonal abilities. As a versatile and adaptable individual, you will thrive in a fast-paced environment where no two days are ever the same.

Key Requirements:

  • Fluent in French and English (written and spoken).
  • Proven experience in a Service Desk / IT Support role (1–6 years preferred).
  • Good understanding of Windows OS, Microsoft Office Suite, Active Directory, and basic networking.
  • Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or similar.
  • Strong analytical and problem-solving skills.
  • Excellent communication and teamwork abilities.
  • Ability to adapt to changing priorities and deadlines.

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