Customer Support Engineer

2 months ago

Gurgaon, Haryana, India Orange Business Services Full time

About the Role

As a Customer Support Engineer - Data and Planned Works, you will be responsible for analyzing, controlling, and restoring voice, mobile, and optical transmission incidents assigned to you. You will be the link between the customer, Orange technical teams, and suppliers.

About You

  • Good network support knowledge and experience.
  • Service-oriented, customer-focused with good customer service skills.
  • Good networking/communications background.
  • Good interpersonal skills.
  • Good time management, organizational, and communication skills.
  • Ability to work under pressure.
  • Ability to deal with multiple tasks.
  • Proactive, self-motivated, and determined attitude.
  • Problem-solving skills.
  • Able to cover flexible working hours/shift patterns as and when required (24*7).
  • Strong proven knowledge of the Network Operations environment, systems, protocols, and services.
  • Excellent diagnostic and network troubleshooting skills.
  • Ability to understand, analyze, and resolve problems quickly.
  • Good interpersonal skills and the ability to communicate effectively at all levels and with all nationalities and cultures.
  • Proactive attitude to use his/her initiative to react quickly, to work effectively in emergency situations under minimum supervision.
  • Self-motivated and capable to work within a strong team environment is essential. Must be fluent in English language. Possession of French language is an asset but not a key requirement.

Additional Information

  • Within Orange Wholesale International, the Customer Support Center provides after-sales service for international customers (GAFAM internet players and Operators).
  • Joining us is the opportunity to work in an international and multicultural environment, with a large exposure at the level of subsidiaries and international clients.
  • The technician is in charge of analyzing, controlling, and restoring the voice, mobile, Optical transmission or IP incidents that will be assigned to him.
  • The technician is the link between the customer, the Orange technical teams and the suppliers.
  • Receive, qualify and analyze customer complaints then activate the teams concerned and follow up / pilot until the service is restored with the help of trouble tickets.
  • Diagnostic level 1 and Level 2 on tickets as required.
  • Inform the customer as soon as relevant information is available, during the incident until the confirmation of the resolution of the incident by the customer.
  • Guarantee that the after-sales service is carried out in compliance with the IC contracts.

Department

Hosted Staff - WHOLESALE

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

Contract

Regular

  • Customer Support Representative

    2 weeks ago

    Gurgaon, Haryana, India PetMojo Full time

    At PetMojo, we are dedicated to providing exceptional pet care services. We are seeking a skilled Customer Support Executive to join our team.About the RoleWe are looking for a highly motivated and customer-focused individual to provide support to our clients. As a Customer Support Executive, you will be responsible for addressing customer inquiries,...

  • Technical Support Specialist

    3 weeks ago

    Gurgaon, Haryana, India Carrier Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team in handling customer queries over email and ticketing tools. As an Associate Engineer, you will be responsible for responding to customer inquiries, escalating complex issues to internal teams, and keeping customers informed about the progress of their queries.

  • Customer Support Specialist

    4 weeks ago

    Gurgaon, Haryana, India 2coms Full time

    Are you passionate about delivering exceptional customer experiences? We have an exciting opportunity for a Customer Support Specialist to join our team at 2coms in Gurgaon.About the RoleThis is a contract position that offers a unique chance to work with a leading professional services company. As a Customer Support Specialist, you will be responsible for...

  • Customer Support Associate

    3 weeks ago

    Gurgaon, Haryana, India IGT Solutions Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Support Associate to join our team at IGT Solutions. This role involves providing exceptional support to our clients, addressing their queries, and resolving issues in a timely and professional manner.The ideal candidate will have excellent communication skills, a strong ability to...

  • Customer Support Associate

    1 week ago

    Gurgaon, Haryana, India Genpact Full time

    Job OverviewWe are seeking a Customer Support Associate to join our team in Gurugram, Haryana, India. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients.

  • Customer Support Representative

    2 weeks ago

    Gurgaon, Haryana, India Yellow Class Full time

    We are seeking a dedicated and enthusiastic Customer Support Representative to join our Customer Experience Department at Yellow Class. The ideal candidate will have excellent communication skills, a customer-centric approach, and the ability to handle multiple channels of communication efficiently.Key ResponsibilitiesResponding to Inbound & Outbound...

  • Customer Support Representative

    1 week ago

    Gurgaon, Haryana, India DamGoodFish Full time

    At Dam Good Fish, we're revolutionizing the seafood industry with our innovative 'dam to table' concept. We're on a mission to provide exceptional seafood experiences that exceed our customers' expectations.Job SummaryWe're seeking a highly skilled and customer-focused individual to join our team as a Customer Support Executive. As a key member of our...

  • Customer Support and CNC Machines Specialist

    2 weeks ago

    Gurgaon, Haryana, India Komax Automation India Pvt. Ltd. Full time

    About Komax Automation India Pvt. Ltd.We are a pioneer in automated cable processing, developing machines and customer-specific systems for various industries. Our forward-looking software solutions cater to diverse markets worldwide.Job Overview:Estimated Salary: ₹1,200,000 - ₹1,800,000 per annumAs a Sr. / Service Engineer at Komax Automation India Pvt....

  • Customer Support Associate

    2 weeks ago

    Gurgaon, Haryana, India Genpact Full time

    Job OverviewWe are seeking a highly skilled Customer Support Associate to join our team in Gurgaon. As a key member of our support team, you will be responsible for providing exceptional customer service and ensuring that our clients receive the highest level of support.Key Responsibilities:Domain Experience: BFSIChannel Experience: Voice (International...

  • Customer Support Liaison

    2 weeks ago

    Gurgaon, Haryana, India BizaccenKnnect Full time

    Job OverviewBizaccenKnnect is seeking a highly skilled Customer Support Liaison to join our team. As a key member of our Customer Delight team, you will play a crucial role in maximizing sustainable value for our customers and driving long-term customer success.ResponsibilitiesCustomer Engagement: You will be responsible for listening to our B2B customers'...

  • Customer Support Associate

    3 weeks ago

    Gurgaon, Haryana, India AiSensy Full time

    About AiSensyAiSensy is a pioneering WhatsApp-based Marketing & Engagement platform that empowers businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, and Cosco to grow their revenues through effective WhatsApp engagement.With over 15,000+ businesses on board, we've facilitated 750 million+ WhatsApp messages between businesses and users via our...

  • Customer Support Associate

    4 days ago

    Gurgaon, Haryana, India Genpact Full time

    Are you passionate about delivering exceptional customer experiences? Do you have a knack for problem-solving and communication?We're seeking a skilled Customer Support Associate to join our team at Genpact, a global professional services and solutions firm.About the Role:Provide top-notch customer service via phone, email, or chatRespond to supplier...

  • Customer Support Specialist

    1 week ago

    Gurgaon, Haryana, India Genpact Full time

    Job Description:We are seeking a highly skilled and detail-oriented Customer Support Specialist to join our team at Genpact. As a key member of our support operations, you will play a crucial role in ensuring exceptional customer experiences.About the Role:The primary responsibility of this position is to provide top-notch customer service through various...

  • Customer Support Associate

    3 days ago

    Gurgaon, Haryana, India Genpact Full time

    We are seeking highly skilled Customer Support Associates to join our team at Genpact in Gurgaon. As a key member of our organization, you will be responsible for providing world-class customer experiences while handling inbound phone call inquiries.The ideal candidate should possess experience in servicing US-based customers, preferably in Banking, crypto...

  • Customer Support Associate

    4 weeks ago

    Gurgaon, Haryana, India IGT Solutions Full time

    About IGT SolutionsWe are a leading company in the industry, seeking talented individuals to join our team.Job SummaryWe are looking for a highly motivated and enthusiastic Customer Service Representative to provide exceptional customer service and support.Key Responsibilities:Respond to customer inquiries via phone, email, or chat in a timely and...

  • Customer Support Liaison

    3 weeks ago

    Gurgaon, Haryana, India Qua Full time

    Job SummaryWe are seeking a highly skilled Customer Support Liaison to join our team at Qua, a technology-driven womenswear brand based in Gurugram.

  • Customer Support Liaison

    3 weeks ago

    Gurgaon, Haryana, India Realty Smartz Pvt Ltd Full time

    Role OverviewWe are seeking a dedicated Customer Support Liaison to join our team at Realty Smartz Pvt Ltd. This is a full-time role based in Gurgaon, ideal for freshers with less than one year of experience.About UsRealty Smartz Pvt Ltd is the fastest-growing online real estate platform, committed to delivering excellence in innovative solutions for...

  • Customer Support Associate

    2 weeks ago

    Gurgaon, Haryana, India VisionaryHire Full time

    Job OverviewVisionaryHire is a leading recruitment agency that connects talented individuals with top companies.We're currently hiring Customer Service Representatives to join our team!About the RoleThis is an exciting opportunity for freshers to kick-start their career in customer service. As a Customer Service Representative, you will be responsible for...

  • Customer Support Representative

    4 days ago

    Gurgaon, Haryana, India Tata Recruitment Services Full time

    About UsTata Recruitment Services is a leading recruitment agency in Gurugram, providing expert staffing solutions to clients across various industries.Job TitleCustomer Support RepresentativeRole OverviewThis full-time on-site role involves handling customer inquiries, resolving complaints, and ensuring customer satisfaction through excellent communication...

  • Global Customer Support Director

    1 week ago

    Gurgaon, Haryana, India Dyntech | Financial Technology Development Full time

    About DynTechDynTech is a pioneering fintech company specializing in multi-asset trading platforms and white-label solutions for forex brokers and prop trading companies. As we continue to grow, we are seeking an experienced Customer Support Manager to lead our support team and ensure exceptional service for our global clientele.Key ResponsibilitiesOversee...