Customer Service Liaison

13 hours ago

Delhi NCR, India beBeeCustomerService Full time ₹ 15,00,000 - ₹ 28,00,000

Job Title: Customer Service Liaison

About the Role

We are seeking a highly skilled and customer-centric individual to join our team as a Customer Service Liaison. In this role, you will be responsible for handling customer inquiries and issues in a professional and timely manner.

  • Handle customer queries and issues via voice or chat while providing accurate information and effective solutions within defined timelines
  • Ensure high levels of customer satisfaction through excellent communication skills and professional service delivery
  • Document customer interactions and follow up as required to resolve any outstanding issues
Key Responsibilities:

The ideal candidate will possess strong verbal and written English communication skills, a customer-centric attitude, and the ability to multitask and work in a fast-paced environment.

  • Strong verbal and written English communication skills are essential for delivering accurate information and effective solutions
  • A customer-centric attitude with the ability to manage conversations professionally is crucial for building trust and resolving issues effectively
  • Ability to multitask and work in a fast-paced environment is necessary for handling multiple customer inquiries and prioritizing tasks efficiently
Candidate Profile

We welcome freshers and experienced candidates who share our commitment to delivering exceptional customer service. As a Customer Service Liaison, you will have the opportunity to develop your skills and contribute to our mission of providing world-class customer support.

  • Freshers and experienced candidates are welcome to apply, and we encourage those with a passion for customer service to join our team
  • Open to rotational shifts and night shifts based on business needs, with flexibility to adapt to changing demands

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