Business Development Manager

6 days ago

Bhavnagar, Gujarat, India beBeeOperations Full time ₹ 1,20,00,000 - ₹ 1,50,00,000

Job Description

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The core responsibility for this position involves overseeing the end-to-end issuance and fulfillment of new business, encompassing WIP management, central initiatives to streamline issuance through regular engagement with distribution/policy issuance/underwriting to ensure business continuity. This role will be responsible for key strategic initiatives and lead data/reporting for bank and internal teams to drive fulfillment processes.

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Key Responsibilities

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  • Relationship Management:">
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    • Establish and maintain strong relationships with regular engagement with distribution heads.">
    • Engage regularly to monitor and improve performance.">
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  • Managing New Business:">
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    • Responsible for managing new business issuance by ensuring daily traction on WIP to meet monthly targets.">
    • Drive WIP clearance through hub teams to clear field WIP on a daily basis for issuance.">
    • Maintain regular governance calls with HUBs teams.">
    • End-to-end WIP management responsibilities.">
    • Identify opportunities for improvement and drive process and operational excellence initiatives for ease of business and enhancing quality measures for channel partners.">
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  • Data and Reporting:">
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    • Deliver reports and analysis on various business parameters and processing to derive a plan of action for improvement.">
    • Enable and support distribution with various data sets, reports, and dashboards.">
    • Collaborate closely with internal departments on report automation agendas.">
    • Prepare presentations to be shared with senior management as required.">
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Process Control and Monitoring

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Ensure compliance with AxisMaxlife and IRDAI norms by maintaining and updating SOPs and 4-sheeters, documenting and controlling changes in existing processes, and processing service requests according to defined SLAs.

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Projects and Continuous Improvement

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Conduct benchmarking internally and externally to establish best-in-class delivery and quality standards, roll out new guidelines for distribution adherence, and manage people by developing team members to perform effectively and efficiently.

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Measures of Success

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  • ">
  • Maintain regular governance engagements with Distribution leaders/head.">
  • Publish monthly issuance dashboard/scorecard.">
  • Drive operational efficiencies with Distribution teams.">
  • Achieve 92% M0 Issuance.">
  • Achieve 94% M2 Issuance.">
  • Attain FTR of 85%.">
  • Enhance customer satisfaction through resolution of escalations and requests within TAT.">
  • Complete at least one Green/Black belt project per year.">
  • Retain talent with an attrition rate of
  • User-friendly customization of analytical reports.">
  • Deploy initiatives to bring about process improvements.">
  • Ensure effective alignment across departments with minimal escalations.">
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Desired Qualifications and Experience

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Candidates should possess a Graduate/Post Graduate degree in Management with a minimum of 10+ years of experience, including 5 years in relationship management and Banca operations management. They should have sound knowledge of Bancassurance or Banking Operations Model & specifically operations processes, good communication & analytical skills, strong data skills, a solution-centric approach, a customer-centric approach, process documentation, and systems skills, computer skills in using databases and office management software including spreadsheets/presentation skills, and team management and strong relationship skills.

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