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Senior Client Partnership Manager

1 month ago

Gurgaon, Haryana, India Weekday Full time
Key Responsibilities:
  • Client Engagement & Relationship Management:
    • Develop and maintain strong, long-term relationships with key stakeholders to drive business growth.
    • Align client goals with our solutions to ensure their success and satisfaction.
    • Travel to client locations to build relationships and identify new opportunities.
  • Growth Strategy & Consulting:
    • Analyze client usage and develop strategies to enhance value and drive product adoption.
    • Identify new use cases to help clients maximize their return on investment (ROI).
  • Customer Success Management:
    • Act as a trusted advisor, addressing client needs and ensuring the adoption of new features and services.
    • Regularly review account performance metrics and KPIs to ensure alignment with client goals.
  • Upselling & Cross-Selling:
    • Identify and execute upsell and cross-sell opportunities by aligning relevant features and offerings with customer objectives.
    • Partner with sales teams to support contract renewals and expansion initiatives.
  • Data-Driven Insights:
    • Use data to provide actionable insights to customers.
    • Monitor and report key metrics, including product adoption, engagement, and churn risk, to make data-driven recommendations.
  • Customer Training & Enablement:
    • Deliver training and resources to ensure clients fully understand and utilize the product.
    • Create customized learning paths and onboarding plans to accelerate value realization.
  • Issue Resolution & Support:
    • Collaborate with support teams to ensure timely resolution of any technical or business issues.
    • Maintain ownership of escalated issues until successfully resolved.
  • Customer Feedback Loop:
    • Act as the voice of the customer, providing feedback to product teams for improvements and new feature development based on client input.
    Role Requirements:
    • Strong analytical and problem-solving skills.
    • Bachelor's degree in Business, Marketing, Sales, or related fields (Master's degree is a plus).
    • 3 years of experience in customer success, account management, or consulting within the supply chain SaaS or tech industries.
    • Proven experience in building and maintaining strong client relationships, especially in the logistics/supply chain sector.
    • Experience managing multiple client accounts in a collaborative environment.
    • Familiarity with CRM tools and customer success platforms.
    • Ability to work independently and manage time efficiently.

Customer success, account management, supply chain, SaaS, tech industries, CRM tools, customer success platforms, sales, business development, consulting, upselling, customer feedback loop, data-driven insights, customer success management, relationship management