Service Network Growth Manager

4 weeks ago


Mumbai, Maharashtra, India Bosch Full time

Job Title: Service Network Growth Manager

About the Role:

We are seeking a highly skilled Service Network Growth Manager to join our team at Bosch. The successful candidate will be responsible for managing and growing the service/repair business with Authorized Service Partners in the defined territory.

Key Responsibilities:

  • Design and implement the optimal service network for the defined area and certify external service partners where needed.
  • Communicate and drive the terms and conditions with service partners.
  • Establish new authorized/Bosch Service Centers where needed.
  • Drive improvements on speed of repair (2DR) by process excellence and spare parts stock excellence in service centers.
  • Implement digital solutions of service for service centers and users as per initiatives of CSO/Region.
  • Implement new service offers and business models with focus on user and traffic acquisition across user segments.
  • Follow-up training progress for service centers.
  • Drive improvements on NPS for service of Bosch power tools in the market.
  • Drive growth of service-in-network share of Bosch power tools in the market.

Requirements:

  • BE Engineering in Electrical and Mechanical Engineering.
  • Min. 4-8 years of experience.
  • Bachelor degree in business or engineering.
  • > 4 (preferably > 6) years of experience in Sales or Marketing or After Sales Service.
  • Experience in Industrial products market in country.
  • Fluent in English and local language.
  • Readiness for up to 50% travel time.
  • Experience in business commercials, process digitalization is preferable.
  • Proficient in Data Analysis & visualization via tools like Excel, Power BI, etc..


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