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Bosch Service Network Development Manager
1 month ago
Job Description
Key Responsibilities:
- Develop and grow the service network in collaboration with Authorized Service Partners in the defined territory, focusing on optimal network design and certification of external partners.
- Drive business growth through effective communication and negotiation with service partners, ensuring alignment with Bosch's terms and conditions.
- Establish new authorized Bosch Service Centers where needed, expanding the service network's reach.
- Improve repair speed and spare parts stock excellence in service centers through process optimization and digital solutions.
- Implement digital service solutions for service centers and users, aligning with regional and CSO initiatives.
- Introduce new service offers and business models focused on user acquisition and traffic growth across user segments.
- Monitor training progress for service centers and drive improvements in NPS for Bosch power tools.
- Boost service-in-network share of Bosch power tools in the market.
Requirements:
- Education: BE in Electrical and Mechanical Engineering
- Experience: Min. 4-8 years in Sales, Marketing, or After-Sales Service
- Language Skills: Fluent in English and local language
- Travel Requirements: Readiness for up to 50% travel time
- Additional Skills: Proficient in data analysis and visualization using tools like Excel and Power BI
