Business Leader

23 hours ago

Bikaner, Rajasthan, India beBeeLeadership Full time ₹ 85,00,000 - ₹ 95,00,000
Drive Business Growth and Efficiency

As a seasoned leader, you will play a pivotal role in driving business expansion and ensuring seamless operational efficiency. The ideal candidate should possess excellent communication skills, customer service expertise, and experience in managing high-performing teams to achieve exceptional levels of customer satisfaction.

Key Responsibilities:
  • Manage a team of professionals to meet daily targets
  • Oversee key performance indicators (KPIs), such as AHT, shrinkage, attrition, CSAT, and SLAs
  • Develop and implement strategies to reduce shrinkage and attrition rates
  • Collaborate with cross-functional teams to resolve issues related to rostering and contact center operations
Requirements:
  • Customer Service, Customer Support, and Customer Service Management skills
  • Excellent verbal and written Communication skills
  • Experience in Banking and Anti-Money Laundering (AML)

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