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Business Collections Specialist

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Gurgaon, Haryana, India beBeeCollection Full time ₹ 1,04,000 - ₹ 1,30,878
Job Description

The primary objective of this role is to oversee the collection process, ensuring timely payment from multiple sources while maintaining strong client relationships.

  • Establish and maintain effective communication with clients to negotiate payment schedules that align with their financial capabilities.
  • Monitor and control delinquency rates across specific portfolios, identifying areas for improvement and implementing corrective actions.
  • Provide exceptional customer service by resolving collection issues, processing refunds, and addressing account discrepancies.
  • Track and update customer account details, recording all interactions and noting relevant information regarding debt awareness.
  • Collaborate with the tracing team to locate defaulters and assets, suggesting appropriate remedial measures.
  • Identify and investigate reasons for default, striving to maintain a healthy relationship with clients.
  • Engage senior management and sales teams as necessary to expedite the collection process, including supporting court receivers and seeking legal assistance when required.
Required Skills and Qualifications

To excel in this position, candidates should possess:

  • Excellent communication and negotiation skills.
  • Strong analytical and problem-solving abilities.
  • Ability to work effectively under pressure and meet deadlines.
  • Proficiency in managing multiple tasks and prioritizing responsibilities.
  • Strong customer service skills.
Benefits

This role offers a challenging and rewarding environment, providing opportunities for growth and development. Successful candidates will enjoy:

  • A competitive salary and benefits package.
  • Ongoing training and support to enhance skills and knowledge.
  • A dynamic and supportive team environment.
Others

In addition to the above, we offer a comprehensive onboarding program, regular performance evaluations, and opportunities for professional advancement. If you are a motivated and results-driven individual looking for a new challenge, please apply today.