International Trade Specialist

1 day ago

Noida, Uttar Pradesh, India beBeeInternational Full time ₹ 1,00,00,000 - ₹ 1,50,00,000
International Buyer Facilitator

Job Summary:

We are seeking an experienced and skilled International Buyer Facilitator to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service to buyers from around the world.

Key Responsibilities:

  • Buyer Support & Query Resolution:
    • Anticipate buyer needs and proactively resolve concerns to ensure a seamless user experience.
    • Serve as a brand ambassador, promoting a positive perception among global buyers.
    • Stay up-to-date on industry trends, competitor platforms, and international trade regulations to provide expert guidance.
    • Assist buyers in navigating our platform for bulk procurement, addressing queries related to order placement, pricing, product specifications, and delivery.
  • Buyer Engagement & Retention:
    • Foster strong relationships with buyers through proactive support and engagement, educating them on the benefits of our platform and services.
    • Encourage repeat transactions by ensuring a smooth user experience, leading to increased customer satisfaction and loyalty.
  • Order Management & Coordination:
    • Oversee the execution of buyer transactions, ensuring efficient order processing and resolution of buyer concerns.
    • Collaborate with internal teams (sales, supplier relations, and operations) to deliver exceptional results.
    • Monitor order progress and keep buyers informed, providing timely updates on their transactions.
  • Process Improvement & Reporting:
    • Analyze buyer feedback to identify areas for improvement and provide recommendations for enhancing platform features and support processes.
    • Maintain accurate records of buyer interactions and transaction history, informing business decisions.
    • Provide regular reports on buyer satisfaction, concerns, and engagement levels to drive continuous improvement.

Benefits:

This role offers a unique opportunity to work in a dynamic environment, where you will have the chance to develop your skills and expertise while making a meaningful contribution to the success of our organization.

Requirements:

To succeed in this role, you will need:

- Proven experience in buyer facilitation or a related field.

- Excellent communication and interpersonal skills, with the ability to build strong relationships with buyers.

- Strong analytical and problem-solving skills, with the ability to navigate complex issues and find solutions.

- Ability to work independently and as part of a team, with a focus on delivering results-oriented outcomes.

- Familiarity with international trade regulations and market trends, with a passion for staying up-to-date on industry developments.

- Proficiency in relevant software applications, including CRM systems and Microsoft Office.

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