High-Tech Technical Advisor

6 days ago

Tiruchi, Tamil Nadu, India beBeeService Full time ₹ 9,00,000 - ₹ 12,00,000
Service Support Specialist

We are seeking a skilled Service Support Specialist to provide high-quality technical assistance for computer systems and large format printing solutions.

Key Responsibilities:
  • Install, configure, and maintain large format printers at customer locations.
  • Provide on-site troubleshooting, repair, and maintenance of large format printers and computer systems.
  • Diagnose printer faults, perform preventive maintenance, and resolve technical issues related to printing systems and peripherals.
  • Troubleshoot and repair computer hardware, software, networking issues for business customers.
  • Perform calibration, alignment, and test prints to ensure optimal printer performance.
  • Maintain detailed service reports after each service visit.
  • Coordinate with technical support teams for complex troubleshooting.
  • Manage spare parts inventory and request replacements when needed.
  • Provide technical guidance and training to customers on proper usage and maintenance of printers and computer systems.
  • Ensure timely service response and achieve defined service KPIs.
Qualifications:
  • Bachelor's degree in Engineering, Science, IT, or Computer Applications.
  • Possession of Diploma or Bachelor's Degree in Electronics, Mechanical, Computer Science, or related fields is preferred.
  • Minimum 2 years of experience in service and maintenance of computers, printers, or large technical equipment.
  • Familiarity with large format printers or computer systems troubleshooting is an advantage.
  • Good understanding of networking, computer hardware, operating systems, and printer drivers.

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