IT Technical Advisor

6 days ago

Tiruchi, Tamil Nadu, India beBeeSpecialist Full time ₹ 5,84,073 - ₹ 7,25,123
IT Support Specialist

As an IT Support Specialist, you will be part of a collaborative team responsible for delivering world-class IT support to users. You will be the face of technology support, offering hands-on assistance, resolving issues, and ensuring seamless day-to-day operations.

Main Responsibilities:
  • Provide technical support for hardware, software, and corporate mobile devices.
  • Address tickets related to Windows 10, Office 365, Outlook, VPN, MFA, and remote access.
  • Support technologies like Citrix XenApp/XenDesktop, VDI, and other client OS environments.
  • Conduct remote troubleshooting and guide users through resolutions.
  • Maintain accurate asset records and support compliance processes.
Required Skills and Qualifications:
  • 1–3 years of experience in Desktop/Help Desk Support for domestic and international users.
  • Any graduate with 15 years of formal education.
  • Expertise in Windows 10, Microsoft Office, and desktop/laptop troubleshooting.
  • Strong working knowledge of ServiceNow or similar ITSM tools.
  • Solid problem-solving skills and a proactive mindset.

The ideal candidate will have strong analytical and communication skills, be able to work independently and as part of a team, and possess a strong attention to detail. They will also be familiar with industry-standard ITIL practices and be willing to learn and adapt to new technologies.

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