Lead Technical Solutions Specialist

4 days ago

Tiruchi, Tamil Nadu, India beBeeSenior Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

Job Overview

We are seeking an exceptional professional to fill the role of Senior Technical Support Lead. In this position, you will be responsible for providing expert technical guidance and support to our clients. Your primary focus will be on resolving complex technical issues, managing projects, and cultivating strong relationships with senior client stakeholders.

Key Responsibilities
  • Technical Support: Serve as the senior escalation point for advanced technical support queries, ensuring resolution of high-priority issues with urgency and precision.
  • Project Management: Independently manage full lifecycle technical projects including client onboarding, integration, platform upgrades, and solution rollouts.
  • Cross-Functional Collaboration: Drive cross-functional collaboration across engineering, QA, operations, and customer success teams to achieve seamless project delivery.
  • Client Relationship Management: Cultivate long-term relationships with senior client stakeholders, serving as a strategic technical advisor aligned with their evolving business goals.

About You

  • You have a proven track record of success in a similar role, with a strong background in technical support, project management, and team leadership.
  • You possess excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues alike.
  • You are a self-motivated individual who is able to work independently, with a strong attention to detail and a commitment to delivering high-quality results.
  • You are proficient in a range of technical tools and software, with a willingness to learn and adapt to new technologies.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The chance to work with a talented team of professionals.

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