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Head of Customer Journey Optimization

1 week ago

Gurgaon, Haryana, India TechConnexions - Startup Hiring Specialists Full time

**About Us:**

TechConnexions - Startup Hiring Specialists is a leading residential solar energy company in India, revolutionizing how homeowners adopt sustainable energy. With a mission to make rooftop solar mainstream, we're a full-stack D2C brand designing, installing, and financing solar systems nationwide.

**Role Overview:**

We are seeking a strategic leader to optimize funnel conversion across marketing, pre-sales, and sales, ensuring Annual Operating Plan targets are met. This role demands expertise in offline B2C sales, inside sales, and digital lead generation, with a focus on cross-functional program execution and consumer insights.

**Key Responsibilities:**

  • Drive funnel conversion from lead to handover, reducing loss rates.
  • Lead cross-functional initiatives across marketing, sales, and operations.
  • Enhance digital lead generation and offline-online customer acquisition strategies.
  • Uncover consumer insights through research to boost funnel performance.
  • Innovate engagement initiatives for brand trust and loyalty.

**Requirements:**

  • 7-12 years of experience in growth marketing, sales enablement, or funnel optimization.
  • Strong background in offline B2C sales, inside sales, and digital lead gen.
  • Data-driven, consumer-obsessed, and thrives in fast-paced environments.
  • Experience with CRM tools, funnel analytics, and consumer research.

**Why Work with Us?:

  • Lead a high-impact role in a mission-driven, high-growth company.
  • Shape the future of sustainable energy in India.
  • Enjoy ownership and growth in a dynamic team.