Front Office Team Lead
4 weeks ago
Job Title: Front Office Supervisor
This is a challenging role within the hotel industry where you will be responsible for the operational course of events in the department. You will work closely with your colleagues and manager to ensure the best efficiency and challenge yourself and others to achieve exceptional results.
Key Responsibilities:
- Coordinate and arrange reception activities to ensure a seamless guest experience.
- Manage employees in exchange shifts to maintain a high level of service.
- Plan efficiently to optimize departmental performance.
- Coach, guide, and develop the team to achieve their full potential.
- Optimize the department and upsell to increase revenue.
Requirements:
To be successful in this role, you will need:
- A Bachelor's Degree in Hotel Management or a similar field.
- Experience in Opera, Microsoft Word, and Outlook.
- At least 11.5 years of experience in a similar role within the hotel industry.
- Strong communication skills and the ability to work effectively in a team.
- A service-focused personality and excellent team player skills.
Working Conditions:
This is a full-time role that requires you to work on-site at the hotel.
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