Housekeeping Team Lead
4 weeks ago
Job Summary:
The Housekeeping Supervisor is responsible for ensuring the highest standards of cleanliness and maintenance in our hotel. This role requires a strong attention to detail and the ability to motivate a team to achieve exceptional results.
Key Responsibilities:
- Conduct Daily Briefings: Lead daily briefings for Room Attendants to ensure they are aware of their tasks and responsibilities.
- Inspect Guest Rooms: Conduct daily inspections of guest rooms, corridors, and pantries to ensure the highest standards of cleanliness.
- Train and Develop Team Members: Conduct on-the-job training for Room Attendants and provide feedback to help them improve their performance.
- Maintain Equipment: Check and maintain equipment and machines used by the housekeeping team.
- Coordinate with Engineering: Prepare job orders and coordinate with the Engineering team to ensure that maintenance tasks are completed efficiently.
- Ensure Special Attention: Provide special attention to VIP rooms and ensure that all guests receive a high level of service.
- Report Incidents: Report any incidents or irregularities to the Housekeeper Security Office immediately.
- Handover and Takeover: Ensure a smooth handover and takeover of shifts to maintain continuity and efficiency.
- Lost and Found: Report all lost and found items to the Housekeeping team.
- Discrepancy Reports: Prepare discrepancy reports for the front office to ensure that any issues are addressed promptly.
- Fumigation and Cleaning: Conduct fumigation and cleaning tasks as required to maintain a high level of cleanliness.
- Inventory Management: Prepare inventory for room linen and ensure that all supplies are stocked and maintained.
- Damage Reports: Notify the Housekeeping team of any damage caused by guests and ensure that repairs are made promptly.
- Maintenance Reports: Check and follow up on maintenance reports to ensure that all tasks are completed efficiently.
- Attention to Detail: Ensure that all flower arrangements look pleasant before delivery to the rooms and maintain a high level of attention to detail throughout the hotel.
Qualifications:
We are looking for a highly motivated and experienced Housekeeping Supervisor to join our team at AccorHotel. The ideal candidate will have previous experience in a similar role, ideally 2 years as a Floor Supervisor in a 4 or 5-star hotel. They will also have strong attention to detail, excellent communication skills, and the ability to motivate a team to achieve exceptional results.
Requirements:
- Previous experience in a similar role, ideally 2 years as a Floor Supervisor in a 4 or 5-star hotel.
- Strong attention to detail and ability to maintain high standards of cleanliness.
- Excellent communication skills and ability to motivate a team.
- Knowledge of the Opera operating system is an advantage.
- Passion for the world of hospitality and commitment to delivering exceptional results.
- Ability to work effectively in a team and maintain a positive attitude in a fast-paced environment.
- Good knowledge of written and spoken English required.
- Good knowledge of the Office package.
Remote Work:
No
Employment Type:
Full-time
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