Housekeeping Supervisor
4 days ago
Accomplish daily tasks with precision and attention to detail as a Housekeeping Supervisor at AccorHotel. This role demands a strong sense of responsibility, excellent communication skills, and a passion for delivering exceptional guest experiences.
Key Responsibilities:- Conduct Daily Briefings: Lead daily meetings with Room Attendants to discuss tasks, goals, and any concerns.
- Inspect Guest Rooms: Ensure the highest standards of cleanliness and maintenance in all guest rooms, corridors, and pantries.
- Train and Develop Team Members: Provide on-the-job training and coaching to Room Attendants to enhance their skills and knowledge.
- Maintain Equipment and Machines: Regularly inspect and maintain equipment and machines used in housekeeping operations.
- Coordinate with Engineering: Prepare job orders and collaborate with the Engineering team to ensure seamless execution of tasks.
- Ensure VIP Attention: Provide special attention to VIP rooms and guests, ensuring their needs are met and exceeded.
- Report Incidents and Issues: Promptly report any incidents, irregularities, or stranger sightings on guest corridors to the Housekeeper and Security Office.
- Handover and Takeover: Ensure smooth handovers and takeovers of shifts, maintaining continuity and efficiency.
- Lost and Found: Report all lost and found items to the Housekeeping team.
- Discrepancy Reports: Prepare discrepancy reports for the front office, highlighting any issues or concerns.
- Fumigation and Cleaning: Conduct fumigation and cleaning tasks as required, ensuring a healthy and clean environment for guests.
- Inventory Management: Prepare inventory for room linen, ensuring accurate counts and timely replenishment.
- Damage Reporting: Notify the Housekeeper of any damage caused by guests, facilitating prompt repairs and maintenance.
- Maintenance Reports: Check and follow up on maintenance reports to ensure all work is completed to the highest standards.
- Flower Arrangements: Ensure all flower arrangements are pleasant and visually appealing before delivery to guest rooms.
- Attention to Detail: Maintain a keen eye for detail while inspecting guest rooms and other areas, ensuring nothing is overlooked.
- Previous Experience: Minimum 2 years of experience in a similar role, preferably as a Floor Supervisor in a 4 or 5-star hotel.
- Attention to Detail: Strong orientation towards details and precision, with a focus on delivering exceptional results.
- Team Leadership: Ability to motivate and lead a team, fostering a culture of growth and excellence.
- Technical Skills: Knowledge of the Opera operating system is an advantage, but not required.
- Passion for Hospitality: A genuine passion for the world of hospitality, with a commitment to delivering memorable experiences.
- Communication Skills: Excellent written and spoken English skills, with the ability to communicate effectively with guests and colleagues.
- Technical Proficiency: Good knowledge of the Office package, with the ability to use software and tools efficiently.
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