Housekeeping Team Lead
12 hours ago
Job Summary:
We are seeking a highly motivated and detail-oriented Housekeeping Supervisor to join our team at AccorHotel. As a key member of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and comfort for our guests.
Key Responsibilities:
- Conduct daily briefings for Room Attendants to ensure they are aware of their tasks and responsibilities.
- Inspect guest rooms, corridors, and pantries on a daily basis to ensure the highest standards of cleanliness.
- Conduct on-the-job training for Room Attendants to ensure they have the necessary skills and knowledge to perform their duties effectively.
- Maintain effective employee relations by providing guidance, support, and feedback to Room Attendants.
- Check and maintain equipment and machines used in the housekeeping department.
- Prepare job orders and coordinate with Engineering for follow-up.
- Ensure special attention is given to VIP rooms.
- Report any sick or irregular guests, as well as any strangers on guest corridors, to the Housekeeper Security Office immediately.
- Properly hand over and take over of the incoming and outgoing shifts to ensure a smooth transition.
- Report all Lost & Found items to Housekeeping.
- Prepare discrepancy reports for the front office.
- Conduct fumigation for rooms and floors as needed.
- Follow up on Do Not Disturb rooms to ensure guest comfort.
- Prepare inventory for room linen.
- Notify Housekeeping of any damage caused by guests.
- Check and follow all maintenance reports if the work is incomplete.
- Ensure that all flower arrangements look pleasant before delivery to rooms.
- While inspecting guest rooms and other areas, maintain an eye for detail.
Requirements:
- Previous experience in a similar role, ideally 2 years as a Floor Supervisor in a 4 or 5-star hotel.
- Strong orientation for details and precision.
- Able to motivate the team to ensure constant growth.
- Knowledge of the Opera operating system is an advantage.
- Passion for the world of hospitality.
- Ability to have a positive impact on people, leaving them with a memorable experience.
- Part of a hardworking, mutually supportive team.
- Good knowledge of written and spoken English required.
- Good knowledge of the Office package.
Work Environment:
No remote work.
Employment Type:
Full-time.
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