Housekeeping Team Lead
4 weeks ago
We are seeking a highly motivated and experienced Housekeeping Supervisor to join our team at AccorHotel. As a key member of our housekeeping team, you will be responsible for ensuring the highest standards of cleanliness and guest satisfaction in our hotel.
Key Responsibilities- Conduct daily briefings for room attendants to ensure they are aware of their tasks and responsibilities.
- Conduct daily inspections of employee grooming and guest rooms to ensure they meet our high standards.
- Inspect all guest rooms, corridors, and pantries on a daily basis to identify any areas for improvement.
- Conduct on-the-job training for room attendants to ensure they have the skills and knowledge needed to perform their duties effectively.
- Maintain effective employee relations by providing guidance, support, and feedback to housekeeping staff.
- Check and maintain equipment and machines used by housekeeping staff to ensure they are in good working order.
- Prepare job orders and coordinate with engineering to ensure that any maintenance or repairs are completed promptly.
- Ensure special attention is given to VIP rooms and report any issues to the housekeeping manager.
- Report any sick or irregular guests and any strangers on guest corridors to the housekeeping security office immediately.
- Properly hand over and take over of the incoming and outgoing shifts to ensure a smooth transition.
- Report all lost and found items to the housekeeping department.
- Prepare discrepancy reports for the front office.
- Conduct fumigation for rooms and floors as needed.
- Follow up on any issues or concerns raised by guests or staff.
- Previous experience in a similar role, ideally 2 years as a floor supervisor in a 4 or 5-star hotel.
- Strong orientation for details and precision.
- Ability to motivate and lead a team to ensure constant growth and improvement.
- Knowledge of the Opera operating system is an advantage.
- Good knowledge of written and spoken English is required.
- Good knowledge of the Office package is required.
We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and experienced housekeeping professional looking for a new challenge, please apply today.
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