Sales and Customer Service Representative
2 days ago
Key Responsibilities:
- Provide exceptional customer experiences through attentive support and clear communication.
- Understand customer preferences and deliver tailored solutions to meet their needs.
- Effectively display products and promote sales by highlighting features and benefits.
- Offer expert advice on store services and products, educating customers about available options.
- Ensure customers receive comprehensive product information, including pricing breakdowns and details.
- Demonstrate product usage and operation to enhance the customer experience.
- Recommend suitable products within budget for maximum satisfaction.
- Assist with item wrapping and bagging, providing a seamless shopping experience.
- Collect customer data and create unique customer codes for future interactions.
- Present sales data to cashiers and facilitate efficient payment processes.
- Maintain accurate sales records in software systems and manage store inventory effectively.
- Regularly report daily activities and performance to Store Managers for review and guidance.
Requirements:
- Qualification: Degree/Diploma or equivalent in any field.
- Knowledge of customer service principles and processes.
- Understanding of sales strategies and techniques.
- Relevant product knowledge and expertise.
- Experience in retail, customer-facing roles, or sales environments.
Essential Skills:
- Effective communication skills in English.
- Strong customer service orientation.
- Patience and adaptability in high-pressure situations.
- Stress tolerance and resilience.
- High energy levels and enthusiasm.
- Integrity and professionalism.
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