Hospitality Liaison

2 days ago

Nagpur, Maharashtra, India beBeeHospitality Full time ₹ 3,00,000 - ₹ 5,00,000

Job Overview:

The Hosteller is a unique chain of hostels that offers travelers a clean, safe, and smart place to stay. With 60+ hostels across India, it is one of the fastest-growing hostel chains in the country.

This role involves proactively communicating with guests through various channels to provide pre-arrival information, answer inquiries, and address concerns. You will be responsible for ensuring timely and accurate responses to guest queries regarding hotel policies, amenities, local attractions, and other relevant information.

  • You will handle guest complaints or issues promptly and professionally, seeking resolutions and escalating to relevant departments if necessary.
  • Coordinate with the reservations team to ensure seamless handover of guest information and payment details.
  • Identify opportunities to upsell additional services, upgrades, or amenities to enhance the guest experience and increase revenue.

In addition, you will promote hotel loyalty programs, special offers, and packages to encourage guest participation and loyalty. You will build strong relationships with guests by demonstrating personalized service, attentiveness, and genuine care for their needs and preferences.

Requirements and Qualifications:

  • A previous experience in hospitality, customer service, or a similar role would be beneficial but not required.
  • You must have strong written and verbal communication skills, with the ability to convey clear and professional information.
  • Excellent interpersonal skills and the ability to build rapport with guests and team members are essential.
  • You should be highly organized and detail-oriented, able to multitask and meet deadlines without compromising on accuracy.

Benefits:

This role offers a unique opportunity to grow with a dynamic and rapidly expanding company. As a Hospitality Liaison, you will play a key role in shaping the guest experience and contributing to the success of our business.

We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional growth.

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