
Strategic Partnership Development Specialist
3 days ago
About the Role:
- This position involves working closely with key clients to help them get the most out of their partnership with SAP.
- You will be responsible for developing and executing account strategies, including post-sales account management, outcome success planning, and issue mitigation.
- A strong relationship builder, you will work with large strategic customers to create a long-term vision and roadmap for success.
- You will serve as the primary point of contact for these customers, leveraging resources across SAP functions to maintain overall customer health.
- Your working relationships with other colleagues and customer-facing personnel will be crucial in supporting assigned accounts.
- You will develop comprehensive views of territories, communicate customer life cycle status, common risks, issues, insights on usage and retention challenges, and leverage system-based usage data, surveys, and feedback to form comprehensive points of view on clients' territory health and propensity to renew.
- Account strategies and implementation plans will be developed and implemented for emerging and renewal customers.
- You will become the Voice of the Customer within SAP, understanding competitive threats, and utilizing proper escalation channels to help customers during times of need.
- Promote customer community by driving participation in customer events, VIP sessions, Reference Program, etc.
- Nurture references by establishing success metrics agreed with the customer, tracking, and addressing reference blockers for each account.
- Drive value realization by managing the renewal processes through qualification, needs analysis, commercial negotiation, and close, proactively engaging customers to ensure they get maximum value from SAP solutions.
- Manage retention by overseeing key customer milestones throughout the customer lifecycle, from deal signature through to system provisioning, monitoring implementation progress, and business case achievement.
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