Senior Collections Operations Manager

2 weeks ago


Bengaluru, Karnataka, India beBeeCollections Full time ₹ 9,00,000 - ₹ 12,00,000

About a fast-growing fintech startup, our platform unifies legal, field, and digital recovery operations to transform how banks and fin-techs manage overdue accounts.

Key Responsibilities:

  • Optimize daily dialer system performance and configure call flows, campaigns, and agent allocations.
  • Monitor uptime, connectivity, and productivity; troubleshoot issues promptly.

MIS & Analytics:

  • Build structured dashboards and reports for real-time tracking.
  • Deliver timely reports to stakeholders and ensure accuracy, identify gaps, and recommend improvements.

Team Leadership:

  • Lead and mentor a team of tele-callers, driving targets, SOP adherence, and call quality.
  • Provide coaching, feedback, and resolve escalations efficiently.

Ideal Profile:

  • Minimum 3 years of experience in dialer operations and MIS reporting (preferably Ozonetel/Exotel).
  • Hands-on experience managing high-volume call center teams.
  • Strong background in Excel, Google Sheets, CRM tools, and analytics.
  • Excellent problem-solving, leadership, and communication skills.
  • Proficiency in English, additional languages are preferred but not mandatory.
  • A startup mindset – hands-on, adaptable, and execution-driven.


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