Amazon Biz Operations Quality Assurance Manager
3 weeks ago
About Amazon Business Biz Operations
As a global leader in e-commerce, Amazon Business provides businesses and organizations with a platform to purchase products in bulk at discounted rates. Our team is responsible for ensuring the integrity of our operations and maintaining the highest standards of quality.
About the Role
We are seeking an experienced Quality Assurance Manager to join our team in India, Japan, or Costa Rica. In this role, you will oversee a team of quality auditors, driving delivery and performance across multiple teams and functions worldwide. You will be responsible for defining expectations, formulating performance goals, and metrics success criteria. Additionally, you will partner with Operations Managers across sites/functions to continuously evolve the auditor role.
Key Responsibilities
- Oversee a team of Quality Auditors, driving delivery and performance across multiple teams and functions worldwide.
- Define expectations from the quality auditors by formulating performance goals, metrics, success criteria, and expected levels of delivery.
- Partner with Operations Managers across sites/functions to continuously evolve the auditor role.
- Lead small to medium-scale, complex, cross-functional strategic projects such as tool implementation, scaling up investigators, operational efficiencies that are business-critical.
Requirements
- 4+ years of operational and/or retail management experience.
- 2+ years of team management experience.
- Advanced knowledge of Microsoft Office products and applications (esp. MS Excel, Word).
- PREFERRED QUALIFICATIONS: Experience with operations, risk, fraud investigations, etc., and six sigma tools and Lean techniques.
Benefits and Salary
The estimated salary for this position is $120,000 - $150,000 per year, depending on location and experience. As a member of the Amazon Business team, you will enjoy a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
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