Quality Assurance Team Lead for Print Operations

1 day ago


Hyderabad, Telangana, India myGwork Full time

This role is based in a supportive environment with myGwork, an inclusive employer and a member of the largest global LGBTQ+ business community platform.

The Quality Assurance (QA) program ensures final book files print according to technical requirements. As a Quality Assurance Lead, you'll improve quality, timeliness, and professionalism of daily tasks and performance of the QA team. You'll train and coach associates, analyze data, and report trends to cross-functional groups to enhance documents, processes, and training.

Primary Objectives:

  • Develop associate coaching and identify gaps in training based on trends
  • Effectively answer questions for Quality Assurance Specialists
  • Work autonomously to meet targets and timelines
  • Meet and drive productivity targets
  • Analyze metrics, identify performance trends, and report data to management
  • Track and manage individual performance and suggest opportunities for professional growth
  • Foster effective relationships with both Quality Assurance Associates and Quality Assurance Specialists in a team environment
  • Maintain schedule adherence for the team

BASIC QUALIFICATIONS:

  • Experience using data to inform business decisions
  • Fluent English language skills
  • 1+ years of program or project management experience
  • Experience handling operations teams and establishing new processes
  • Knowledge of Microsoft systems, with intermediate to advanced Excel proficiency

PREFERRED QUALIFICATIONS:

  • Experience in back-office operations, escalation management, and troubleshooting environments
  • Knowledge in Basic SQL or Python programming languages

Our inclusive culture empowers employees to deliver the best results for our customers. If you have a disability and need accommodations during the application and hiring process, please visit this page for more information.

Estimated salary: $85,000 - $110,000 per year, depending on location and experience.



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