Quality Assurance Team Lead for Print Operations
1 day ago
This role is based in a supportive environment with myGwork, an inclusive employer and a member of the largest global LGBTQ+ business community platform.
The Quality Assurance (QA) program ensures final book files print according to technical requirements. As a Quality Assurance Lead, you'll improve quality, timeliness, and professionalism of daily tasks and performance of the QA team. You'll train and coach associates, analyze data, and report trends to cross-functional groups to enhance documents, processes, and training.
Primary Objectives:
- Develop associate coaching and identify gaps in training based on trends
- Effectively answer questions for Quality Assurance Specialists
- Work autonomously to meet targets and timelines
- Meet and drive productivity targets
- Analyze metrics, identify performance trends, and report data to management
- Track and manage individual performance and suggest opportunities for professional growth
- Foster effective relationships with both Quality Assurance Associates and Quality Assurance Specialists in a team environment
- Maintain schedule adherence for the team
BASIC QUALIFICATIONS:
- Experience using data to inform business decisions
- Fluent English language skills
- 1+ years of program or project management experience
- Experience handling operations teams and establishing new processes
- Knowledge of Microsoft systems, with intermediate to advanced Excel proficiency
PREFERRED QUALIFICATIONS:
- Experience in back-office operations, escalation management, and troubleshooting environments
- Knowledge in Basic SQL or Python programming languages
Our inclusive culture empowers employees to deliver the best results for our customers. If you have a disability and need accommodations during the application and hiring process, please visit this page for more information.
Estimated salary: $85,000 - $110,000 per year, depending on location and experience.
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