Quality Assurance Lead, Quality Process Optimizer
3 weeks ago
This role is with myGwork, a company committed to fostering an inclusive environment for the LGBTQ+ community.
About AmazonAmazon is an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. As a Quality Assurance Lead, you will work closely with cross-functional teams to ensure the quality and timeliness of daily tasks and performance of the Quality Assurance team.
Job DescriptionThe Quality Assurance (QA) program is in place to guarantee final book files meet technical requirements. In this role, you will be responsible for improving quality, timeliness, and professionalism of daily tasks and performance of the Quality Assurance team.
Key Responsibilities:- Implement associate coaching and identify gaps in training based on trends
- Effectively answer questions for Quality Assurance Specialists
- Work autonomously to meet targets and timelines
- Meet productivity targets
- Analyze metrics, identify performance trends, and report data to management
- Track and manage individual performance and suggest opportunities for professional growth
- Foster effective relationships with both Quality Assurance Associates and Quality Assurance Specialists in a team environment
- Maintain schedule adherence for the team
To succeed in this role, you should have:
- Experience using data to influence business decisions
- Fluency in English, including reading, writing, and speaking
- At least 1 year of program or project management experience
- Experience handling operations teams and establishing new processes
- Intermediate to advanced Excel proficiency
A plus if you have:
- Experience in back office operations, escalation management, and troubleshooting environments
- Knowledge of Basic SQL or Python
We offer a competitive salary range of $85,000 - $115,000 per annum, depending on your location and experience.
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