Debt Recovery Specialist

1 day ago

Noida, Uttar Pradesh, India beBeecollection Full time ₹ 9,00,000 - ₹ 12,10,000
Collection Specialist Role

We are seeking an experienced Collection Specialist to join our team. As a Collection Specialist, you will be responsible for making outbound calls to customers with delinquent accounts and negotiating repayment plans within client guidelines.

The ideal candidate will have excellent verbal communication skills, fluency in English, and experience in a US collections process. Familiarity with FDCPA and US debt collection laws is mandatory.

Key Responsibilities:
  • Make outbound calls to customers with delinquent accounts using auto-dialer or manual methods.
  • Negotiate repayment plans, settlements, or one-time payments within client guidelines.
  • Follow FDCPA and client-specific compliance policies during all interactions.
  • Update and maintain accurate notes and account statuses in the system (CRM/collections software).
  • Achieve monthly collection targets, call volume, and quality KPIs.
  • Skip-trace consumers using available tools if contact details are invalid.
  • Handle disputes or validation requests professionally and escalate when necessary.
  • Maintain a high level of professionalism and empathy while dealing with consumers.
Required Skills & Qualifications:
  • Education: Minimum HSC (12th Pass); Graduates preferred
  • Experience: 13 years in a US collections process (3rd party preferred)
  • Communication: Excellent verbal communication in fluent English (US accent preferred)
  • Knowledge: Familiarity with FDCPA and US debt collection laws (mandatory)
  • Computer Skills: Proficiency in CRM systems and basic MS Office

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