Hospitality Experience Manager

3 days ago

Bharatpur, Rajasthan, India beBeeService Full time ₹ 8,00,000 - ₹ 12,00,000
Guest Services Ambassador

We seek a skilled and friendly Guest Services Ambassador who will serve as the face of our hospitality, creating lasting impressions with warm welcomes and exceptional service. This vital role requires excellent communication skills, a professional demeanor, strong organizational abilities, and prior experience in guest relations or a related field.

Responsibilities:
  • Warmly greet guests and ensure a memorable first impression.
  • Efficiently manage reservations, waitlists, and guest seating to create a seamless experience.
  • Accurately respond to menu queries, special requests, and dietary needs to exceed guest expectations.
  • Nurture strong relationships with regular guests and identify VIP customers for personalized attention.
  • Respond professionally and empathetically to guest feedback and complaints.
  • Collaborate with service staff, kitchen, and management for smooth operations and effective communication.
  • Maintain a clean, organized, and inviting reception area that reflects our brand's values.
Key Qualifications:
  • Exceptional communication and interpersonal skills.
  • A professional and approachable demeanor with a focus on providing excellent service.
  • Strong organizational and multitasking abilities to prioritize tasks and meet deadlines.
  • Prior experience in guest services, hospitality, or a related field is highly valued.
  • Ability to remain calm and composed in a fast-paced environment.
Why Join Our Team?
  • Opportunity to be part of a growing, service-oriented organization.
  • A dynamic work environment with a focus on delivering exceptional guest experiences.
  • Career growth and development opportunities in the hospitality industry.

If you are passionate about creating unforgettable guest memories, we would love to hear from you.

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