Critical Incident Response Lead

4 days ago


Nashik, Maharashtra, India beBeeIncident Full time ₹ 1,00,00,000 - ₹ 1,50,00,000

Job Title

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  • Critical Incident Response Lead">
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Job Summary

">We are seeking an experienced Critical Incident Response Lead to join our team. The successful candidate will be responsible for overseeing the end-to-end management of technology incidents across the enterprise.">

Key Responsibilities

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  2. Lead the triage, containment, and resolution of high-impact technology incidents.">
  3. Activate war rooms and coordinate rapid response efforts across teams.">
  4. Oversee real-time monitoring tools and ensure effective alerting mechanisms.">
  5. Conduct detailed post-incident investigations and root cause analysis.">
  6. Document incident timelines, impact assessments, and corrective actions.">
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Requirements

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  • Bachelor's degree in Information Technology or a related field.">
  • 10 years of experience in IT operations, incident management, or technology command center roles.">
  • Strong leadership and technical acumen.">
  • Ability to work under pressure and lead cross-functional teams during crises.">
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Preferred Skills

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  • Experience in managing incidents in hybrid cloud environments.">
  • Familiarity with cybersecurity incident response frameworks.">
  • Certifications such as ITIL, PMP, or SRE.">
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Benefits

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  • Opportunity to work with a dynamic team.">
  • Professional growth and development opportunities.">
  • Competitive compensation and benefits package.">
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Others

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  • Work closely with application, infrastructure, cybersecurity, and support teams.">
  • Coordinate with external vendors and service providers during incidents.">
  • Ensure seamless handoffs between L1, L2, and L3 support tiers.">
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