Tech-Savvy Incident Resolver

7 days ago

Nashik, Maharashtra, India beBeeTechnologist Full time ₹ 80,00,000 - ₹ 1,50,00,000

Job Opportunity:

  • Technical Support Engineer Role

Description

You will be the primary contact for customers on support issues and product queries.

The role requires troubleshooting technical problems, collaborating with internal teams, and delivering timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.

You will work closely with software developers and other technical members from the customer side.

Responsibilities

  • Interacting with customers via phone, email, and chat services to resolve support incidents.
  • Resolving customer issues within service level agreements.
  • Documenting customer incidents with troubleshooting, root cause, and resolution information.

Requirements

  • 1-3 years of experience in a product support business interacting with English-speaking customers over calls, emails, and chat preferably US-based.

Skills and Qualifications

  • Proficiency in technical problem-solving methodologies.
  • Ability to effectively communicate technical details to all audiences.
  • Strong organizational and time management skills.

Technology Stack

  • Frontend: Javascript, HTML5, CSS3, JQuery.

Good to have: LESS Twitter Bootstrap, Typescript, SASS, AngularJS/ React.

Database Knowledge

  • Working knowledge of SQL queries.
  • Mongo, Postgresql, or NoSQL DB knowledge.

Tools and Platforms

  • Grunt, Bower, Git.
  • Linux terminal commands.
  • cURL, Postman, Fiddler, Chrome Debugger.

Why Us?

We build innovative search intelligence products. Our team is close-knit, highly driven, and skilled engineers & Support Function teams who think big and execute beyond expectations.

What's In It For You?

  • Immense growth and continuous learning opportunities.
  • Work with some of the most innovative brains.

Multiple products to build relationships and endless possibilities to grow and learn make us an exciting place to work.

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