Voice Support Specialist

1 week ago

Nashik, Maharashtra, India beBeeVoice Full time ₹ 5,00,000 - ₹ 8,00,000
Support Representative Position

We are seeking a highly skilled individual to provide proactive support to learners through personalized calls. This role involves diagnosing challenges and resolving issues related to billing, platform access, and general inquiries.

Main Responsibilities:

  • Welcome new learners with a personalized call within 48 hours to guide them through account setup, platform access, and initial orientation.
  • Proactively contact at-risk learners flagged by the system to diagnose challenges and provide solutions, such as academic tips or deadline extensions.
  • Address and resolve learner issues related to billing, platform access, and general inquiries by coordinating with internal teams.
  • Maintain detailed call logs and learner status in the CRM system, and participate in quality assurance assessments.
  • Provide feedback on workflows and suggest enhancements to improve the learner experience.

Required Skills & Qualifications:

  • Excellent Communication: Clear, confident, and empathetic voice communication.
  • Problem-Solving Ability: Ability to understand concerns, assess needs, and act quickly.
  • Learner-Centric Mindset: Patience and dedication to improving learner experience and outcomes.
  • Time Management: Capable of managing call schedules, follow-ups, and reports efficiently.
  • Tech Savvy: Comfortable using CRM systems, call monitoring tools, and internal platforms.

About Us:

We value innovation, collaboration, and continuous improvement.

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