Incident Management Specialist

2 weeks ago


Nashik, Maharashtra, India beBeeLeadership Full time ₹ 1,20,00,000 - ₹ 1,70,00,000

Job Summary

We are seeking a skilled Incident Manager to join our team.

  • Responsibilities include analyzing and facilitating immediate response to incidents for groups of end users, advising on moderately complex to complex incidents, and actively engaging other IT groups and/or Business partners to drive and solve for service restoration as soon as possible.

Requirements

To be successful in this role, you will need:

  • Experience working with cross-functional teams and leading matrixed groups
  • A strong understanding of infrastructure components and interrelationships associated with support of WAN, network access and authentication, email and other collaboration products/SaaS solutions, hosting, etc.
  • Demonstrated leadership with organizational presence, authority, and responsibility to prioritize, track, and drive execution in stressful, high-visibility situations
  • Strong interpersonal skills including collaboration, negotiation, and the ability to communicate effectively to all audience levels verbally or in writing

About the Role

This is a challenging opportunity to make a significant impact on our organization's incident management process. As an Incident Manager, you will play a critical role in ensuring that our services are restored quickly and efficiently in the event of an incident.



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